Privacy policy

Who we are

Vantoak LLC ("Vantoak") is a marketing services company based in Fayette County, Georgia, USA. You can reach us by phone or text at 678-329-8859, by email at [email protected], or through the contact page.

What we collect and why

1. Contact form submissions

If you send a message through the contact form, we receive the information you type: your name, email address, phone number and business name if you give them, the service you're interested in, and your message. We use it to reply to you and, if we work together, to plan that work. It is stored in a database on our hosting provider (Cloudflare) so we don't lose it, and may be forwarded to our email. We do not sell it or share it with anyone else, except providers who process it on our behalf (listed below).

The form is protected against automated spam by Cloudflare Turnstile, which may process technical information about your browser to decide whether a submission is automated. Turnstile is covered by Cloudflare's privacy policy.

Please don't include passwords, payment card numbers, or your customers' personal records in a message. We don't need them to start a conversation.

2. Essential cookie

The site sets one first-party cookie, vt_consent, only after you make a choice in the cookie banner. It records whether you accepted or rejected optional analytics and is kept for 180 days. Without it, we couldn't remember your answer. It contains no personal information.

3. Optional analytics (off by default)

If, and only if, you accept analytics in the cookie banner, the site records two things:

Phone button clicks. When you tap a phone number on the site, we record that a click happened, on which page, and the time. We do not record who you are or whether a call was completed. A click is not a call.
Page views, through Google Analytics, if a Google Analytics ID has been configured. At the time of this update, no Google Analytics ID is configured, so no Google Analytics code loads.

You can change your choice at any time using "Cookie preferences" in the footer. Rejecting is as easy as accepting and has no effect on how the site works.

4. Hosting and security logs

The site is hosted on Cloudflare. Like any host, Cloudflare records technical information about requests, such as IP address, requested page, browser type, and timing, for security and reliability. We use this only to keep the site running and to investigate abuse. Cloudflare's handling of this data is described in its own privacy policy.

5. Phone calls and text messages (SMS)

If you call or text us, your number and messages are handled by our phone provider under its own terms, and we keep them to reply to you.

If you give us your mobile number and opt in to text messages, for example by checking the text-message box on the contact form or by asking us to text you, we use your number only to respond to your request and send related messages such as audit results, sample sites you asked for, and appointment confirmations. If you separately opt in to marketing texts, we may also send occasional messages about Vantoak's services and offers. The two consents are separate and both are optional. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive texts is not a condition of any purchase.

Mobile information and SMS opt-in data and consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes. This excludes only the text messaging providers that deliver our messages on our behalf.

What we don't do

No advertising pixels or third-party tracking scripts load on this site.
No data is sold, rented, or shared for marketing.
No cross-site tracking or fingerprinting by us.

Providers who may process your data

Cloudflare — hosting, form storage, spam protection (Turnstile), and security logs.
Google Analytics — page-view analytics, only if you accept analytics and only if an Analytics ID has been configured.
Our phone, text messaging, and email providers — to receive and reply to your calls, texts, and emails. They process this data only on our behalf.

How we protect your information

The whole site is served only over encrypted HTTPS connections, so information you send through the form is encrypted in transit.
Form submissions are stored in a private database with our hosting provider (Cloudflare), which encrypts stored data. The dashboard where we read them is protected by login and access controls and is available only to Vantoak.
We don't store your IP address in readable form; we keep only a scrambled (salted, hashed) version to investigate abuse.
Your phone number and SMS consent records are kept in our business systems with access limited to people who need them to reply to you, and are used only as described in this policy.
We never ask for, and you should never send us, passwords or payment card numbers through the form or by text.
No method of transmission or storage is 100% secure, but we use reasonable safeguards and will notify you if a breach affecting your information occurs, as required by law.

Retention

Contact form messages are kept as long as needed to reply and to support any work we do together, then deleted on request or during periodic cleanup. Analytics events are kept in aggregate form. The consent cookie expires after 180 days.

Your choices

Use the site without accepting analytics; nothing optional loads unless you say so.
Ask us what we hold about you, ask us to correct it, or ask us to delete it. Call, text, or use the contact form. We'll confirm what we did.
Georgia residents and others may have rights under applicable law; we'll honor reasonable requests regardless of where you are.

Children

This site is for businesses and is not directed at children under 13. We don't knowingly collect information from them.

Changes

If the site's data practices change, this page will be updated and the date at the top will change. Material changes, such as adding a new tracking tool, will also change what the cookie banner asks you.